The Best Training Is No Training

Conference Archive

Learning Solutions Conference & Expo 2019 - March 27, 2019

Marc Rosenberg

Marc Rosenberg and Associates

Why do organizations train, and why do they train so much? Simple questions; complex answers. Despite all the L&D industry knows about performance improvement, people still tend to throw training at problems, or accept client requests for courses even before they know why. And, too often, the courseware doesn’t even work. This isn’t because the training is necessarily bad, but because people shouldn’t have done as much of it in the first place. Organizations train to compensate for bad documentation or teach workarounds to bad processes. They train to fix culture and morale problems. They train to meet compliance requirements and then report attendance over competency. They train repeatedly to be sure everyone “gets it.” They train to “CYA.”

What must you learn from all this? How about “less is more.” In this session, you’ll learn why, in many cases, training should be the last resort—not the first. You’ll learn how to eliminate the need for training, recognizing that in some cases training is a symptom of dysfunction, not its solution. With a focus on process, leadership, and new technologies, this strategic session will look at several key principles that can reduce the need for training but improve performance significantly. This isn’t the end of training by any means, but a major rethinking of its role in performance improvement and a key to your professional growth.

In this session, you will learn:

  • Why training matters less
  • Why training is not a universal band-aid
  • Why more technology isn’t always better
  • Why training should be the last alternative, not the first
  • Why increased proficiency is inversely proportional to more training
  • Why getting closer to work means getting farther from training


Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)


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