Case Study: Using Microlearning to Teach Over-Programmed Learners at Capital One

Conference Archive

Learning Solutions Conference & Expo 2019 - March 27, 2019

Heather Lutz

Senior Learning Manager
Capital One

Alicia Zelek

Early Engagement Manager
Capital One

It’s no secret that people today are always on, and always on the go. Professional development competes with meetings, travel, deadlines, and the constant pull of email, instant messages, texts, and more. It’s no wonder today’s employees have so little time for learning! For L&D teams, it’s a challenge to reach people, much less engage them in meaningful experiences. A team at Capital One’s Tech College discovered how to engage their audience with microlearning content that’s relevant, always on, and built by in-house experts. Their microlearning strategy meets a broad range of learning needs—from teaching foundational tech concepts to all employees, to offering hands-on practice that applies interpersonal skills in the Capital One Developer Academy (CODA).

In this case study session, you’ll learn how the Tech College L&D team at Capital One partnered with clients to design, create, and implement self-directed and instructor-led learning experiences that work for even the most over-programmed people. You’ll learn how to use a social learning platform to curate bite-size learning, leverage subject matter experts, and structure content that’s easy to consume on the go. You’ll also learn techniques for designing micro workshops that draw from authentic work experiences, and how to measure the impact of your microlearning strategies and use feedback to iterate on your learning products.

In this session, you will learn:

  • Why microlearning is effective in engaging people with limited time and attention spans
  • About different frameworks for applying microlearning, from building awareness to hands-on practice and application
  • How to leverage in-house experts to create authentic, immersive learning experiences and build institutional knowledge
  • Content design techniques to reduce cognitive load and appeal to the senses
  • How to measure the impact of learning and leverage feedback to improve your product


Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)

Technology discussed in this session:

Social learning platforms


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