Using Knowledge Maps in New-Hire Training and Ongoing Performance Support

Conference Archive

Learning Solutions Conference & Expo 2017 - March 24, 2017

Ken Thomas

Learning & Development Manager
United Federal Credit Union

Are you overwhelming new hires with thousands of policies, procedures, and fact sheets in your knowledge base? New hires rarely even know what they’re looking for, much less how to find it. This frustration prevents them from gaining confidence and delays achieving mastery in the job. And let’s face it—even experienced employees can struggle from time to time finding the right piece of information in the knowledge base.

In this session, you’ll learn how to create knowledge maps (specifically, structure and application maps) based on the schemata of experts and top performers. You’ll see how your maps can help new hires build a visual representation or mental model of their job and what it takes to be successful. Then, see how to leverage your maps to explain the organization of your new-hire curricula. Finally, see how your maps can be used to organize your knowledge base, providing logical access to tools that new hires need in training and on the job, including microlearning modules.

In this session, you will learn:

  • How to create a knowledge structure map
  • How to create a knowledge application map
  • How to use knowledge maps in your new-hire training
  • How to leverage knowledge maps to create curated pages in your knowledge base or knowledge management system

Intermediate to advanced designers and developers.

Technology discussed in this session:
Knowledge management systems, mind-mapping software, and Adobe Dreamweaver.


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