Interviewing is a common way to gather information and a widely used approach in learning and development, HR, and marketing research. Capturing this information on video for analysis and reuse is a good way to extend the life of captured content. However, many people don’t know what makes one interview more effective than another in what they capture and the questions being asked.

In this session, you will gain the knowledge and practice to maximize the power of interviews to gather targeted, rich content for videos and performance support. You will learn an overview of the top 10 skills for effective interviewers. You will practice applying and mastering these skills, using customized examples, and explore the right questions to ask for different behavior outcomes so that learning provides just-in-time answers.

In this session, you will learn:

  • The top 10 skills for interviewers
  • How to overcome roadblocks in interviews
  • How to use different interview approaches from other methods of data collection
  • How to identify the right questions to ask for targeted content

Audience:
Novice to advanced designers and project managers.

Technology discussed in this session:
Templates, checklists, and scenarios.

Technology Required:
None.

Handouts