Performance support, mLearning, and more are part of a bigger picture, a shift in the role of learning and development (L&D). The realization is that competitive pressures are requiring organizations to become more nimble, with an ability to adapt, but what role does performance support play in this bigger picture? Understanding the drivers and opportunities implied by increasing changes augurs a new and valuable way for L&D to contribute.

In this session, you will hear about performance support in a context that links eLearning, social media, mLearning, and more into a coherent whole. You will learn how to balance optimal execution as continual innovation places new demands on L&D and presents new opportunities. Explore how to support employees across their roles by leveraging technology in new ways. See how a successful approach requires an overarching framework within which to integrate the elements. Finally, the session will take a larger perspective on developing a performance ecosystem, which provides the mechanism to take performance support further and reposition L&D at the core of organizational success.

In this session, you will learn:

  • Where performance supports the performance ecosystem
  • About the organizational drivers requiring this shift
  • About the other elements in a performance ecosystem
  • About the strategic opportunities that exist

Intermediate and advanced directors.

Technology discussed in this session:
Performance support, portals, and social media.