A multinational industrial manufacturing company recognized that it had excessively high inventory costs. The executive vice president of quality systems engaged a L&D organization to see whether they could help. L&D conducted a thorough needs analysis, harvested knowledge from experts, and developed a solution using five ecosystem components: performance support, knowledge management, access to experts, social networking and collaboration, and structured learning.  

In this case-study session, you will explore the analysis and design methods used and view the product of this innovative learning and performance ecosystem project. You will learn a proven process for analyzing business problems and how L&D can break free from providing training solutions and meet the needs of a broader ecosystem.

In this session, you will learn:

  • How L&D reframed a training project into an broader ecosystem project
  • How a level IV business metric was identified
  • A proven process for analyzing and prioritizing different aspects of the business problem
  • How the ecosystem solution addressed the problem
  • Valuable lessons learned

Novice and intermediate designers and developers, project managers, and managers.

Technology discussed in this session: