Adopting the discipline of an embedded performance support (EPS) strategy has become an increasing imperative for many organizations. EPS remains a curiosity for many more wrapped in the question: “How do we get there?” Answering that question requires a long, hard look at whether the organization is ready to go there, or if they are in a state of readiness to go there.

In this session, you will learn the value of a comprehensive EPS readiness assessment. You will see how the assessment serves as a roadmap to close the identified gaps preventing full readiness. You will learn the importance of identifying key organizational challenges as operational process requirements represent a critical starting point for the EPS adoption journey. EPS tells a radically different story regarding expected outcomes than stakeholders have internalized. This session addresses what changes are in the story, how to bring it to life, and how to sustain the discipline.

In this session, you will learn:

  • What assessment is and what it should include
  • How the conversation changes with stakeholders and within training
  • How methodologies shift to an agile process
  • What you should consider when evaluating EPSS vendors

Intermediate and advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Electronic performance support (EPSS) technology, peripheral technologies like portals, and xAPI.