It is critical to have leadership support and funding for performance support to move forward. However, without proper personnel and expertise, there will not be desirable penetrations of performance support strategy. How can an organization build a team that is focused on performance support?

In this session participants will learn from one organization’s experiences in building a special team to implement performance support strategy. You will explore the importance of identifying the skills required for performance support. You will discuss how to transition existing instructional designers, learning technologists, etc. into performance support roles. You will examine how to manage/educate stakeholders on what performance support is. You will discuss how to acquire and/or develop tools for the team to use. You will leave this session with a process and methodology for execution in your own organization.

In this session, you will learn:

  • The skills required for a performance support team
  • How to transition existing instructional designers, learning technologists, etc. into performance support roles
  • How to manage/educate stakeholders on what performance support is
  • How to acquire the tools, processes, and methodology for the team to use

Audience:
Novice and intermediate designers, developers, managers, project managers, and VPs.

Technology discussed in this session:
N/A.

Handouts