There’s such a wide variety of EPSS solutions available today, ranging from job aids to just-in-time, context-sensitive support platforms. So what factors should you take into consideration when selecting the right solution for your organization, and once deployed, how can you determine the ROI on the solution you chose? Join us to answer these questions and hear from Time Warner Cable how they have measured the efficacy of performance support in their organization.

Handouts

All Contributors

Jennifer Acosta

Instructional Designer, Time Warner Cable

Francine Haliva

Head of Marketing, Kryon Systems

Michelle Kehoe

Manager, Instructional Design, Time Warner Cable