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The Foundation of Performance Support: Define the Problem and Its Causes
Performance Support Symposium 2014 - September 8, 2014
Chief Learning Architect
One of the keys to effective performance improvement is defining the problem and digging out the root cause. Most learning professionals have never learned a systematic way to do this. There are a number of methodologies and tools available to facilitate needs assessments, but most professionals have not gone through an education program that covers them.
In this session you will explore a number of tools and processes that you can use to complete a needs assessment that will ensure your performance-support programs are targeting the right behaviors. You will explore Mager’s performance analysis flow, Harless’s Front End Analysis, Gilbert’s Behavioral Engineering, Binder’s Six Boxes, Rumler-Brache’s Nine Performance Variables, and more. Participation in this session will ground you in the theories and tools needed for performance-support needs-assessment for your organization.
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