One of the keys to effective performance improvement is defining the problem and digging out the root cause. Most learning professionals have never learned a systematic way to do this. There are a number of methodologies and tools available to facilitate needs assessments, but most professionals have not gone through an education program that covers them.

In this session you will explore a number of tools and processes that you can use to complete a needs assessment that will ensure your performance-support programs are targeting the right behaviors. You will explore Mager’s performance analysis flow, Harless’s Front End Analysis, Gilbert’s Behavioral Engineering, Binder’s Six Boxes, Rumler-Brache’s Nine Performance Variables, and more. Participation in this session will ground you in the theories and tools needed for performance-support needs-assessment for your organization.