Creating Help Desk Training Using ZebraZapps

Conference Archive

Learning Solutions Conference & Expo 2014 - March 20, 2014

Many call centers have high turnover and a workforce that needs to be up and running within a very short period time. ZebraZapps was used in the development of effective eLearning for the help desk at Barco, a technology company.

This session will address the problem by describing the approach and design methodology used to quickly create meaningful, memorable, and motivational eLearning for a help desk. This topic demonstrates how the use of a specific authoring tool can help participants achieve that goal quickly, effectively, and at low cost.

In this session, you will learn:

• How to use ZebraZapps gadgets
• How easy it is to create powerful and engaging eLearning courses quickly
• How a global technology firm leveraged ZebraZapps to help train their help desk
• How powerful an authoring tool can be without any prior programming or coding skills

Audience:
Novice to intermediate level. No prior knowledge needed.

Technology discussed in this session:
ZebraZapps

Student technology needs:
None.

Handouts

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