Creating Help Desk Training Using ZebraZapps

Conference Archive

Learning Solutions Conference & Expo 2014 - March 20, 2014

Steve Lee

Chief Delivery Officer
Allen Interactions

Scott Nipper

Director of Training, Americas

Many call centers have high turnover and a workforce that needs to be up and running within a very short period time. ZebraZapps was used in the development of effective eLearning for the help desk at Barco, a technology company.

This session will address the problem by describing the approach and design methodology used to quickly create meaningful, memorable, and motivational eLearning for a help desk. This topic demonstrates how the use of a specific authoring tool can help participants achieve that goal quickly, effectively, and at low cost.

In this session, you will learn:

  • How to use ZebraZapps gadgets
  • How easy it is to create powerful and engaging eLearning courses quickly
  • How a global technology firm leveraged ZebraZapps to help train their help desk
  • How powerful an authoring tool can be without any prior programming or coding skills

Novice to intermediate level. No prior knowledge needed.

Technology discussed in this session:

Student technology needs:


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