Implementing a blended approach to learning is a far better way to onboard new hires versus overwhelming them with knowledge and process inside a classroom. By creating a mobile-accessible solution, W.W. Grainger’s field-based employees are learning via their mobile devices whenever they choose. They can refer back to the appropriate content while preparing for a meeting, or even while in front of a customer, thus creating a performance-support tool from their learning platform.

Participants in this case-study session will learn how Grainger’s L&D team redesigned the updated onboarding process around each seller’s omnipresent smartphone, tablet, or laptop as their primary access point to their training. The restructured approach uses a combination of learning modules, live and virtual classroom experiences, interactive forums, and game mechanics to make the new-hire learning experience more continuous, inclusive, and engaging. You’ll learn the ultimate challenge faced: how to package and deliver the varied formal-learning experiences and informal-learning interactions both online and via mobile app in Grainger’s highly secure IT environment.

In this session, you will learn:

  • The importance of mobile and online access to all onboarding tasks
  • Ways to integrate with other internal systems like single-signon, Cisco Webex, and the Grainger LMS
  • Using a blended-learning environment with interactive forums, gamification, and ride-along surveys
  • The importance of a highly customized interface from the application’s launch icon to a fully customized user experience


Technology discussed in this session:
Microsoft Office Professional, Epic Learning’s gomo authoring tool, Adobe Acrobat Professional, Articulate Storyline, and Cisco WebEx, all delivered and accessible via OnPoint Digital’s CellCast Solution mobile-learning platform on Apple iOS devices.

Student technology needs: