The minute someone takes an eLearning module they stop doing their work, even though they may still be sitting at their workstation. The same holds true with a live web class or regular classroom instruction. Some organizations use a blended learning approach that consists only of blending eLearning modules with classroom instruction, perhaps with some on-the-job coaching mixed in. All of this involves, for the most part, work stoppage and is still removed from those moments when learners are actually doing the work of the organization. eLearning, instructor-led training, and on-the-job coaching are certainly important avenues for formal learning, but if all an organization is doing is developing and delivering learning solutions through one or a blend of these delivery modalities, then the approach is short-sighted. There is high probability that many of these learners will falter in their performance when it really counts—when they are performing on the job. And those who eventually achieve on-the-job competency will have most likely required more time than needed to get there and failed a few times along the way.

A complete learning solution must have effective on-the-job performance as its primary objective. It must address the entire journey performers make from the beginning stages of learning through the full range of challenges that can occur at the moment of apply, when they are called upon to actually do the work of the organization; this requires accommodating the five moments of need, which provide an overarching framework for helping learners become and remain competent in their individual and collective work.

In this session, you will learn:

  • What the five moments of need are
  • Possible approaches for meeting those five different moments
  • What happens if you do not teach to the need
  • How organizations are succeeding at designing and developing complete learning ecosystems that accommodate learners at all five of these moments of need

All levels of developers, instructional designers, managers, and directors. No previous knowledge or skill required.

Technology discussed in this session:

Student technology needs: