GE Capital faced the challenging task of training its clients’ employees to sell its product. These client employees work in a variety of retail settings, from home improvement superstores to optometrist’s offices to automotive showrooms. The challenge of training client employees was further complicated by the clients themselves, who generally did not provide incentives or even work time for employees to take GE’s training.

Participants in this case-study session will learn how GE transformed its existing body of eLearning to a comprehensive curriculum delivered entirely by tablet. Where the existing eLearning took just over nine hours to complete, a learner can finish the new mLearning suite in just under three (162 minutes). The mLearning curriculum rolled out was highly accessible, easily understood, and of immediate value to GE and its clients.

In this session, you will learn:

  • Why mLearning can succeed where traditional eLearning might not
  • Strategies for reducing training time without gutting content
  • How mLearning can answer learners’ questions in real time
  • How to shorten internal review and approval time with mLearning

Intermediate managers, directors, and VPs with knowledge of instructional design and adult learning theory , social-media basics, training evaluation , and business impact.

Technology discussed in this session: