Social Media is the BEST Performance Support

Conference Archive

Performance Support Symposium 2012 - September 14, 2012

Mark Oehlert

Learning and Development, Director

Social media tools are already in your enterprise. Are you enabling or hindering their use? The problems in using these tools aren't the typical problems ... they're human issues, and they need human solutions. These tools can make a demonstrable difference in your organization's performance, and there are real "opportunity costs" of not using these tools.

This session will explore how social media tools can improve performance, and how they will change your culture to a more open one. Learn how to be an excellent guide while staying sufficiently out of the way, and how to leverage the skills and abilities of your whole organization to break down problems to solvable chunks. This session will focus on integrating social media tools into your existing learning program, mixing them into your blend of options, and using them to complement ILT and formal instruction for maximum impact on performance.


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