Mobile Performance Support for Maintenance Crews

Conference Archive

mLearnCon 2012 - June 21, 2012

Chris Adams

Principal Consultant
Performance Change Strategies

David Carmichael

VP Operations
Handshaw, Inc.

Coast Guard maintenance crews are responsible for carrying out and tracking completion of hundreds of different maintenance procedures for a given asset. This is currently a paper-based process with no automatic integration to management systems.

In this case-study session, participants will discuss a pilot project to port procedures to a content-managed mobile platform, which allows for easier updates to procedure content and for automatic data capture as maintenance is performed and signed-off on.

In this session, you will learn:

  • Content structure and tagging strategies for mobile performance support
  • Mobile interface design practices
  • Data-collection and integration strategies for maintenance crew management
  • Methods for integrating performance data with management and tracking systems

Technology discussed in this session: Learning Content Management Systems, a mobile synch application for disconnected deployment and activity tracking, and a mobile maintenance support and tracking application.

Audience: Novice designers, developers, and managers who have some knowledge of instructional design and performance support systems.


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