Embedded performance support (EPS), while it has been described as a discipline, also serves a critical role as a component part of a holistic learning and performance solution. All too often however, performance support is viewed as a training add-on targeted to post-training applications. When this happens, we don’t fully realize the significant benefits of agile development, nor are sustainable performance results achieved by our end-users.

Adding performance support to the learning ecosystem of an organization provides the opportunity to enhance the performance of workers in a powerful way. To take the best advantage of this new paradigm, the instructional design process and the content of online learning need to change.

Video is an increasingly used and powerful tool for performance support. Incorporating video into a responsive performance support project, however, can be daunting. How to use it, which tools are best, and when to use video are just some of the decisions to be made.