501 Pfizer’s Journey from Prescriptive to Learner-Led Training

8:15 AM - 9:30 AM Thursday, November 15

Time-honored training delivery methodologies are giving way to more flexible, mobile, and trackable approaches that leverage applied technologies to enhance the way learners interact with their instructors, coworkers, and extended learning communities. These systems must easily combine and manage an ever-changing mix of company-mandated compliance courses and content packages alongside externally provided and curated third-party resources.

In this session, you’ll explore how Pfizer’s commercial learning team enhanced and extended their traditional prescriptive and compliance-centric learning programs through the introduction of flexible "learner-led resources" that allow learners to personalize their learning experience while making it more engaging and easier to access. You'll learn about the technical complexities and challenges spanning design, integration, security, mobility, and governance that had to be overcome to meet project expectations. You'll also be able to preview the evolution of the solution design through ideation, development, testing, deployment, and support.

Hassan Mahmud

Director, Business Technology


Hassan Mahmud is the director of business technology for Pfizer. A technology and learning leader specializing in introducing new technologies and organizational change initiatives within the pharmaceutical space, his experiences provide deep strategic and subject matter expertise in learning and development. Hassan has led the innovation of training techniques and platforms both at startup organizations and within the enterprise. Hassan is accountable for technology strategy and implementation of global training platforms to support Pfizer’s commercial business. Before joining Pfizer, Hassan led P&L efforts for a professional service organization focusing on strategic management and technology consulting services in the areas of commercial, learning, safety, clinical trial management, and publications.

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