701 Microlearning in Practice: Northgate Markets

11:30 AM - 12:30 PM Thursday, February 22

Microlearning looks different depending on the context in which you apply it. Our Microlearning in Practice sessions highlight different case studies showcasing the various ways that organizations are applying the principles of microlearning to solve performance problems.

In this session, you will learn from a microlearning case study at Northgate Markets. You will learn how the company was able to apply microlearning in a highly regulated environment. Youll discover how microlearning addressed the challenges of language barriers, multiple locations, diverse staff, turnover, and more. You will also learn how Northgate measured the effectiveness of its microlearning program.

JD Dillon

Chief Learning Architect


JD Dillon is an expert on frontline enablement, as well as one of the most prolific authors and speakers in the workplace learning community. For 20 years, JD has worked in operations and talent development with some of the world's most dynamic organizations, including Disney and Kaplan. He is now chief learning architect with Axonify, where he builds technology, content, and services that enable frontline employees around the world to do their best work every day. JD is also the founder of LearnGeek, a workplace learning insights and advisory firm.

Gary Orona

Director of Training

Northgate González Market

Gary Orona is a director of training at Northgate Gonzalez Market, which owns and operates supermarkets across Southern California. He has been in the grocery business for nearly 40 years, beginning as a box boy at age 16, and has an extensive background in retail operations, including roles such as VP of operations, director of operations, district manager, director of merchandising, buyer, and store manager. Gary has been a high school football coach for over 20 years, fostering a unique perspective on what it takes to build a winning team. His passion for coaching and teaching is what drives him.

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