401 Personalizing Learning Solutions for IBM Clients

1:00 PM - 2:00 PM Wednesday, November 8

At IBM, learning content and delivery strategy must adjust to meet rapidly changing technology, job roles, and learner needs. With cloud-based solutions and software as a service, the need for new formats, new methodologies, and continuous learning has grown. Instructional designers have become learning experience architects, helping orchestrate the massive amount of learning content for IBM clients and providing a more personalized learning solution.

In this session, you will learn how IBM has built a learning solution to support customers’ rapidly changing businesses. This solution starts with the right core content, coupled with a balance of modern development and curation techniques. The content is then wrapped with powerful tools like Watson cognitive search, personalization, and a slick UX to deliver a dynamic learning experience that is unique to each user.

Meg Petersen

Director, Digital Learning Platform


Meg Petersen is the director of IBM’s Digital Learning Platform, which serves IBM clients, business partners, and employers with a catalog of over 2,000 digital courses. With a passion for transformation, she is skilled in instructional design, management, product design, technical writing, training, curriculum architecture, and leadership. Meg has helped fuel the digital learning explosion at IBM, developing an IBM Digital Learning Developer badge and enabling over 1,500 professionals at IBM to build digital, dynamic learning experiences. Meg is also certified as an IBM Design Thinking professional and IBM Blue Core Coach.

Teri Austin

Program Director of the Skills Gateway


Teri Austin is the program director of the IBM Skills Gateway, with global responsibility for strategy and framework design. This includes management of the overall initiative through a leadership role with representatives from all IBM brands and geography teams. Prior to this role, she was program director of the PartnerWorld Program for six years. Teri joined IBM as a brand channel marketing manager in 1996 as part of the acquisition of Lotus Development. She has over 30 years of experience in the technology field and has spent more than 25 years achieving success in marketing, designing, developing, and executing strategic programs.

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