In a recent study on the hidden costs of information workers, International Data Corporation (IDC) analysts defined the typical workweek of an information worker by breaking it up into the tasks they performed. The study found that a typical worker spends 9.5 hours per week searching for information and 9.6 hours analyzing information. Put together, these tasks consume almost 50 percent of the workweek. Even worse, of the 9.5 hours spent searching for information, 3.5 hours yield no usable knowledge or useful information.With most workers taking on multiple responsibilities, time has become more valuable than ever, and it must be more productive as well. Organizations cannot afford to have workers wasting time searching for answers to software applications. Those answers need to be immediately available for employees, whenever and wherever they’re needed.
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