The business world has been moving through a tumultuous, transformative period during the last ten years. Baby boomers are working years past the traditional retirement age, joined in the workforce by Gen X, Millennials, and Gen Z-ers – with three generations bringing their work styles, insights, and skillsets. Throw in the shift to digital communication, mixing social issues with corporate life, and a pandemic, and you have a perfect storm of change.

With a diverse mix of employees, there’s always room to introduce or improve skills to help them navigate workplace changes. Professional development is a welcomed perk for many employees – the opportunity to upskill provides benefits beyond their current roles. Custom learning can inspire your most significant assets – your employees – to fill in knowledge gaps or develop new skills.

But sometimes business needs surpass what training can offer – the learning gap is too large, the technology too niche – and hiring new staff is a better option. With a fresh perspective and leading-edge skills, new hires can bring renewed energy to the team.

Upskill or hire? It’s the million-dollar question, and we share some practical tips for making the decision that’s right for your business.

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