Digital transformation has led to a rapid proliferation of software applications in enterprises. Varying user behavior in terms of tech-savviness and learning capacity makes personalized knowledge delivery a challenge for L&D leaders. Classroom training alone is ineffective, knowledge retention suffers when there is a lack of reinforcement. With the pandemic now having forced organizations to work remotely, the explosion of collaboration applications has further led to change fatigue among employees. Self-paced, ‘learning in the flow of work’ is key to reinforce knowledge and ensure retention.

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