P10 Developing a Micro-performance Support Solution

8:30 AM - 4:30 PM Tuesday, June 7


Organizations are realizing that learning in the workflow is the most effective means of improving worker performance. These organizations are looking to their learning and development teams to plan and implement this new strategy. The challenge now is for training and development professionals to develop the skill set needed for training in this new performance paradigm.

In this workshop, you will complete the process of creating a learning and performance support solution. You will learn the principles that must be applied when designing performance support solutions and practice these skills with a small group while producing a learning and performance plan that addresses the five moments of learning need. You will learn to develop a performance support scope objective and how to analyze, design, and produce a performance support solution. You will also learn how to blend the performance support plan with a formal learning event. By the end of the workshop you will be able to take the skills you have learned and apply them to a roadmap for using performance support in your workplace.

In this session, you will learn:

  • How to explain to your co-workers how a performance support approach can add value to your organization
  • How to follow performance support analysis and design principles to develop a PS solution
  • To blend performance support solutions with formal learning experiences
  • To outline a road map for how to use performance support in your workplace

Novice and intermediate designers, developers, project managers, and managers.

Technology discussed in this session:
Microsoft Office products and Adobe Acrobat.

Participant technology requirements:
Microsoft Office products and Adobe Acrobat (trial version is okay). A laptop is not required for this session, but will facilitate the development of the PS solution within the small group.

Molly Petroff

Education Specialist

Saint Vincent Hospital

Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.

Jill Wiley

Education Specialist

Saint Vincent Hospital

Jill Wiley, an education specialist at Saint Vincent Hospital, is responsible for the identification and implementation of the most appropriate performance solutions to performance issues. She has implemented multiple performer support solutions, authored numerous eLearning programs, and consulted with executive teams both internally and nationally on solving performance issues. Jill holds a BSN degree in nursing, a master of science degree in health administration, and served as a National Malcolm Baldrige Examiner for three years.

<  Back to session list Top ^