P18 Building Job Aids: How, When, and Why

8:30 AM - 4:30 PM Tuesday, September 29


You’ve got on-the-job performance gaps that stem from a lack of skill or knowledge. You’ll likely never have time to help people store all that in their heads ... so build a job aid. Not every job task needs to be stored in a person’s memory. In fact, the job tasks themselves can tell you when it’s unnecessary—or even counterproductive—to try to store knowledge inside someone’s head instead of outside of it.

In this workshop you’ll experience how job-aid analysis and design improve the effectiveness of the training you do develop, save development time, and increase the value of the results people produce. You’ll analyze tasks for possible job aiding and develop and revise different types of job aids. Exercises (and the job aids that support them) will enable you to apply these techniques to your own projects.

In this session, you will learn:

  • How job aids fit into the learning and performance picture
  • How to decide whether a task is a good candidate for job aiding
  • Techniques for quickly turning task analysis into a job aid
  • About kinds of job aids and the tasks each supports
  • How to create and revise job aids to guide decisions, support procedures, and organize references

Novice and intermediate designers, developers, and managers with experience in training needs analysis and task analysis.

David Ferguson

Curriculum Designer

BC Pension Corporation

David Ferguson is a curriculum designer for BC Pension Corporation. For 30 years, David has produced training and performance support both as an internal and external consultant, helping people in jobs from inventory management to highway engineering to jet engine sales. Among the companies he’s worked with are Amtrak and GE.

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