403 Case Study: Using VR for Training Venue Management Skills

4:00 PM - 5:00 PM Tuesday, June 26


You can have the best trainers possible, but the fact remains that most effective learning happens on the job. The ideal situation would be to immerse new employees into the job right away while minimizing the risk of mistakes. Virtual reality training has the potential to make this a reality. VR training immerses participants into a fun and engaging environment that closely simulates actual work situations.

Faculty and staff from North Carolina State University recently partnered with PNC Arena to create a 360 VR video-based training program for their guest relations employees. This session will show how the program was created, what guided the development process, and how trainees are currently using it to learn and make decisions without fear of mistakes. You will be able to experience the VR training firsthand, and you’ll learn how to create your own VR training program with a design and production process model.

In this session, you will learn:

  • About the results of a creative partnership between academia and the private sector
  • About the development steps undertaken to create a VR training environment for performance improvement
  • How to facilitate a VR training module in your program
  • About the platforms and technology used to create and experience the program


Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).

Technology discussed in this session:

360 video production equipment, classroom-ready VR headsets, interactive 360 video authoring (WondaVR).

Michael Cuales

Creative Director

NC State University

Mike Cuales is a creative director at NC State University’s Department of Distance Education and Learning Technology Applications (DELTA). He has spent the majority of his career working with creatives, empowering faculty, and producing engaging multimedia content. In his current role, Mike manages a diverse team of multimedia designers in the exploration, production, and application of immersive technologies for higher education. In 2017, after 15 years of service, Mike was honored with the University Award of Excellence for his outreach efforts, his dedication to advancing the application of emerging technologies for education, and his relentless pursuit of innovative excellence.

Bethanne Tobey

Lead Instructional Designer, Distance Education and Learning Technology Applications

NC State University

Bethanne Tobey is a lead instructional designer with Distance Education and Learning Technology Applications (DELTA) at NC State. She provides leadership in instructional design and project management for assigned course production projects, instructional programs, instructional tools and templates, and other educationally-focused production efforts. Bethanne partners with other production colleagues and development teams within DELTA in researching, ideating, developing, implementing and evaluating innovative and pedagogically sound solutions for addressing instructional challenges. She previously served as an instructional technologist at Cape Fear Community College and as coordinator of the Center for Teaching Excellence at Cape Fear Community College. Bethanne holds a master’s of science degree in instructional technology from University of North Carolina–Wilmington.

<  Back to session list Top ^