621 Exploring the Performance Support Maturity Model
12:45 PM - 1:45 PM Thursday, June 11
Implementation
Lone Star F
Performance support is a journey, not a destination. What works for an organization that is just starting down this road looks very different from what works for an organization that has been effectively utilizing performance support strategies for years.
In this panel discussion you will explore a performance support maturity model that provides structure around what performance support looks like within an organization over time. You will examine the types of resources and approaches that work at each level and share strategies that help you, and your organization, advance further along the model over time.
In this session, you will learn:
- What the performance support maturity model is
- How to identify where you and your organization are in your performance support journey
- What resources are needed at different levels of maturity
- Strategies that will help you progress further along the model
Audience:
Intermediate and advanced managers and directors.
Technology
discussed in this session:
N/A
Carol Stroud
Partner
Saxon Bay Consulting
Carol Stroud, M.E.D., is the owner of Saxon Bay Consulting. Carol has been involved with learning for many years, including 15 years as an instructional designer. She’s been a curriculum developer, technology liaison, and a rapid-task-analysis instructor, the latter in collaboration with Dr. Conrad Gottfredson, chief learning strategist of APPLY Synergies. Carol also served as a learning and performance support strategist with numerous health authorities in British Columbia.
Molly Petroff
Education Specialist
Saint Vincent Hospital
Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.
Jeremy Smith
Senior Learning Solutions Manager
Herman Miller
Jeremy Smith, a senior learning solutions manager at Herman Miller, focuses on learning strategy, change management consulting, and global shared learning services under the umbrella of talent management. Jeremy has been a corporate learning professional for over 20 years, and during that time has played a leading role in learning organizational structure, infrastructure, design and development, governance, measurement, and resourcing strategies. For more than seven years Jeremy has led the effort to introduce and operationalize performance support strategies and systems at Herman Miller, including solutions for IT applications, product introductions, corporate competencies, talent planning, and management skills.