1022 Performance Support for Software Training: Beyond Bells and Whistles
10:00 AM - 11:00 AM Friday, June 12
Strategy
Lone Star G
Software training traditionally focuses on the new bells and whistles that justify the latest version. This does nothing to prepare users for daily work with the tool and it doesn‘t provide the support when they need it. Organizations need more than just software training in order to maximize capital investments in software.
In this session you will learn how a performance support approach can transform software training so that it is focused on what knowledge the learners need to do their job and makes it available when they need it. You will explore how to organize and present tasks that a user needs to complete. Participants will leave this session understanding how to plan and implement a performance support solution for software training.
In this session, you will learn:
- Why demonstrating the bells and whistles of a program is not effective
- How to organize and present the set of tasks that the user needs to do their jobs
- How to plan a performance support solution for software training
- How to implement a performance support solution for software training
Audience:
Novice designers, developers, and managers.
Technology
discussed in this session:
N/A.
Adam Weisblatt
Owner
Blank Page Learning
Adam Weisblatt is a learning strategist with a passion for creating learner-centered experiences and business-centered learning systems and processes. He is the founder of Blank Page Learning, which helps companies develop strategies integrating learning technologies to open the doors of new ideas and break down the barriers to learning. Adam has 20 years of experience in all aspects of workplace learning and implementing global enterprise-wide projects. He has been an instructor, eLearning designer, and programmer, as well as a performance artist, puppeteer, and cartoonist.
