824 Performance Support Measurement and Governance
4:00 PM - 5:00 PM Thursday, June 11
Getting Started
Lone Star F
Your organization has been using performance support for some time. You’ve got resources and tools in place that are well received, and the buzz around what you’re doing seems overwhelmingly positive. It’s time to take your efforts to the next level. Anecdotal feedback is valuable, but most organizations need verifiable, data-driven analytics for major enterprise applications.
In this session you will explore the methods that can be used to effectively measure the effectiveness of performance support programs. You will explore when adding governance to enterprise programs makes sense and the value a governance board could add in this regard.
In this session, you will learn:
- Why measuring performance support is important
- Methods for measuring performance support
- What role governance plays in performance support
- How to set up your governance board
Audience:
Intermediate and advanced managers and directors.
Technology
discussed in this session:
N/A
Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
Carol Stroud
Partner
Saxon Bay Consulting
Carol Stroud, M.E.D., is the owner of Saxon Bay Consulting. Carol has been involved with learning for many years, including 15 years as an instructional designer. She’s been a curriculum developer, technology liaison, and a rapid-task-analysis instructor, the latter in collaboration with Dr. Conrad Gottfredson, chief learning strategist of APPLY Synergies. Carol also served as a learning and performance support strategist with numerous health authorities in British Columbia.
