625 W.W. Grainger’s Strategy for Shifting the Knowledge-transfer Needle from Traditional Training to Performance Support for a Multi-national ERP Deployment
12:45 PM - 1:45 PM Thursday, June 11
Solutions
310/311
W.W. Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, needs to prepare their end-users for a big change: an SAP Enterprise Resource Planning (ERP) deployment supporting the business in Mexico and Canada. Multiple geographically dispersed locations make traditional instructor-led training expensive, complicated, and risky.
Grainger has chosen an advanced system cloning tool to avoid live training environments, and a state-of-the-art EPSS tool, Assima’s Vimago, to move the knowledge-transfer needle from traditional training to performance support. The project has a significant focus on Adoption of the new systems. Beyond online help, Grainger will also leverage the EPSS system to provide real-time analytics for end-user adoption. In this session you will hear Grainger’s business case and adoption approach as they progress through their EPSS strategy, project planning, securing stakeholder buy-in, and deployment planning.
Jeff Merrill
Training Manager
WW Grainger
Jeff Merrill, the training manager at WW Grainger, is experienced at managing global training initiatives. He is currently leading the training development and delivery effort on a multicounty SAP implementation. Jeff has been with Grainger for almost two years, and is an SAP-certified trainer with experience in change management and communications.
Paul O Keeffe
Managing Director
Accenture
Paul O'Keeffe is a managing director with Accenture, where he leads the team that delivers change measurement solutions for Accenture clients. Paul has been with Accenture for 20 years and specializes in change management, training, talent management, and business readiness. Paul’s clients include a number of major US manufacturers, including Harley- Davidson and Case New Holland.
Barry Smith
Client Partner
Assima
Barry Smith, a client partner at Assima, has an extensive background with supporting enterprise systems through change management, business analysis, business process re-engineering, project management, end-user performance strategy, and training delivery. Barry has over 15 years of project management experience, spanning industries including pharmaceutical, government, manufacturing, beverage, defense, and energy. His current focus is helping clients leverage advanced software cloning technologies to optimize enterprise system implementation and end- user performance. Barry holds a bachelor of science degree in mechanical engineering from the University of Texas at Austin.
