Discussion Sessions
The Performance Support Symposium offers 45+ sessions, all laser-focused on helping you explore the strategies, technologies, and practices for enhancing your training efforts by putting information in the workflow, when and where it is needed. Learn from the experience of colleagues and industry leaders who are successfully improving individual performance within their organizations.
Featured Session
The Future of Performance Support: A Conversation with Allison Cerra
Allison Cerra, Technology and Marketing Expert
The renewed interest in performance support is powered by advancements in technology that enable workers to receive support in the context of work. As technology continues to advance at an ever-increasing rate, more opportunities to provide performance support will emerge. More…
The program is organized into five distinct tracks to give you a comprehensive look at the key areas you’ll need to address:
STRATEGY
Find the right methodologies and tools to build a business case for PS, demonstrate its success, and nurture its growth in your organization.
IMPLEMENTATION
Implement best practices that will make your next performance support project more efficient and effective.
GETTING STARTED
Explore the critical first steps that you can take to start building PS solutions and incorporating them into your organizational culture.
INTEGRATION
Learn how performance support fits into and enhances your existing organizational learning strategy.
SOLUTIONS
Learn about performance support technologies and the companies that can help you implement PS across your enterprise.
Learn from Organizations Like These…
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Sessions in Solutions Track
While the shift to performance support can be a difficult one for learning leaders to put into practice, for many it is exactly what they’re ready to do—making specific work tasks faster, easier, and more reliable, at the time of need. This session will explore how organizations like Pfizer and Uni-Select have partnered with Axonify to evolve their learning strategy to deliver a combined knowledge and performance support solution that connects employees to what they need when they need it. Attendees will see how leading organizations have deployed a fully integrated performance support solution that includes a robust content library, ask-the-expert functionality, daily bite-sized learning, and more.
Read More224 Pushing, Validating, and Succeeding: Supporting the Workforce and the Business
Concurrent Session
Let’s support the WHOLE job. Provide what learners need even when they don’t know what they need. In discussions about training in the workplace, the focus is too often on the satisfaction of the learner or worker. It is time to turn our attention to other stakeholders—business leaders and subject matter experts. A lot of time, attention, and money are often dedicated to ensuring the worker has the ability to search for and find answers to questions or guidance they need. However, when there are changes to systems, processes, markets, customers, equipment, environment, organization, or any aspect of the business, they may not even be aware they are missing information.
Read More225 Evaluating the Efficacy of a Performance Support Solution
Concurrent Session
There’s such a wide variety of EPSS solutions available today, ranging from job aids to just-in-time, context-sensitive support platforms. So what factors should you take into consideration when selecting the right solution for your organization, and once deployed, how can you determine the ROI on the solution you chose? Join us to answer these questions and hear from Time Warner Cable how they have measured the efficacy of performance support in their organization.
Read MoreOur ultimate goal is for everyone to be an expert. How can we lose? Guide it with an effective strategy. Execute it on a solid platform.
Read More425 Fundamental Guiding Principles of Performance Support for IT and Non-IT Programs
Concurrent Session
The fundamental guiding principles of performance support. What are they, and how can you successfully implement them in the workflow for both IT and non-IT programs? This session will be about practical, real-world examples of how to support your workforce across all Moments of Need.
Read MoreConcurrent Session
W.W. Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, needs to prepare their end-users for a big change: an SAP Enterprise Resource Planning (ERP) deployment supporting the business in Mexico and Canada. Multiple geographically dispersed locations make traditional instructor-led training expensive, complicated, and risky.
Read More725 The Learning Is in the Doing: A Roundtable Discussion
Concurrent Session
Alphons van de Wal, Diana Trombetta, Gaye Maust, Jean Avison, Marti Chamberlain
2:30 PM Thu, June 11
Track: Solutions
Strategize, design, develop, implement, integrate, roadbock!, re-strategize, re-implement … the realities of doing performance support unfortunately seldom match up with the idealized stories you hear. Join practitioners and leaders from KPMG, Wells Fargo, and Ontuitive in this candid conversation about learning by doing, about moving forward around roadblocks, about constant tinkering, and about some surprising successes, too.
Read More825 Performance Support in Motion: Continuously Improving the Enterprise Solution
Concurrent Session
Panviva will take an in-depth look at the challenges enterprises face when it comes to evolving and improving their performance support solutions. They will explore how information, access, and architecture play a role in driving productivity. Organizations can no longer think about departmental solutions, but must focus on an enterprise-wide approach that breaks down the silos of information to improve overall performance. In addition, Panviva will share the top secrets to help performance support professionals excel at training, retaining, and sharing mission critical information.
Read More925 Performance Support in the Learning Mix of an ERP Implementation
Concurrent Session
Many ERP implementations typically involve a substantial training effort just before the system goes live. Louis van Cuijk will talk about the advantages of adding electronic performance support to the blended learning program and the positive impact this has on the risks and results of the implementation.
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