Discussion Sessions
The Performance Support Symposium offers 45+ sessions, all laser-focused on helping you explore the strategies, technologies, and practices for enhancing your training efforts by putting information in the workflow, when and where it is needed. Learn from the experience of colleagues and industry leaders who are successfully improving individual performance within their organizations.
Featured Session
The Future of Performance Support: A Conversation with Allison Cerra
Allison Cerra, Technology and Marketing Expert
The renewed interest in performance support is powered by advancements in technology that enable workers to receive support in the context of work. As technology continues to advance at an ever-increasing rate, more opportunities to provide performance support will emerge. More…
The program is organized into five distinct tracks to give you a comprehensive look at the key areas you’ll need to address:
STRATEGY
Find the right methodologies and tools to build a business case for PS, demonstrate its success, and nurture its growth in your organization.
IMPLEMENTATION
Implement best practices that will make your next performance support project more efficient and effective.
GETTING STARTED
Explore the critical first steps that you can take to start building PS solutions and incorporating them into your organizational culture.
INTEGRATION
Learn how performance support fits into and enhances your existing organizational learning strategy.
SOLUTIONS
Learn about performance support technologies and the companies that can help you implement PS across your enterprise.
Learn from Organizations Like These…
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Sessions in Strategy Track
123 Flipping the Classroom with Performance Support
Concurrent Session
There’s been a lot of talk in recent years around the benefits of “flipping the classroom.” This conversation normally centers on having learners watch lectures on their own—outside the classroom—so that classroom time can be spent on interactive applications of the content. It’s a model that a number of organizations and institutions support. But is it enough?
Read MoreThe use of video for performance support has been widely employed for many years. Millions of videos are available online (e.g., YouTube). Learning institutions are videotaping lectures and creating vast digital libraries of content. The use of video has become pervasive, and for good reason. Video-based content can be more engaging and has been proven to increase learner retention. Innovations in technology have triggered an explosion in the use of video for learning and performance support. How can learning professionals join the revolution?
Read More323 The Acquisition Learning Model: Our New Performance Support Learning Strategy
Concurrent Session
Defense Acquisition University’s (DAU) mission and vision require more than just training. Its mission requires it to provide the award-winning certification training that DAU is known for. For these professionals to be truly successful, however, its mission also requires it to serve them well beyond their last certification class with learning assets such as knowledge sharing and mission assistance. DAU’s vision is to continue to be successful in the future by improving all three domains of its new acquisition learning model, and integrating those domains to create the best possible learning environment, combining and focusing all activities on individual and organizational performance.
Read MoreSubject matter experts have deep content knowledge, but too-often default to lecture-based methods of training delivery. This results in a poor learner experience during the session and rarely translates to an on-the-job behavior change as a result of these sessions. Even when SMEs are trained and motivated to design better learning experiences, they often reverted to lecture-based instructional techniques and one-off training interventions when they were called upon to deliver future training workshops.
Read More623 Will They Stay or Will They Stray? Strategies to Boost Engagement
Concurrent Session
As we move, albeit haltingly, to more independent and technology-enabled learning and performance support, participants enjoy choice. Lots of it. They choose to participate, engage, and contribute. Or they can choose to skip your learning program entirely.
Read More723 Managing the Ebb and Flow of Performance Support Across the Enterprise
Concurrent Session
We often describe the shift towards performance support as a linear journey, one that continues in a single direction. The reality is quite different. Over time an organization’s utilization of performance support rises and falls with the changing tides. Managing your journey over the course of time can be a challenge.
Read MoreYou’ve heard about performance support and hopefully tried a small project or two. Or maybe you’re excited by the idea and want to accelerate its growth in your organization. Once you get to initial buy-in, either just within your team or with a small group of initial clients, what’s next?
Read MorePerformance support is frequently addressed as an add-on solution or an adjunct to existing learning systems and processes based on a content-centric approach. This often leads to a disjointed user experience that in turn leads to lower rates of usage and poor return on investment.
Read More1022 Performance Support for Software Training: Beyond Bells and Whistles
Concurrent Session
Software training traditionally focuses on the new bells and whistles that justify the latest version. This does nothing to prepare users for daily work with the tool and it doesn‘t provide the support when they need it. Organizations need more than just software training in order to maximize capital investments in software.
Read More1023 Shifting the Organizational Mindset to Performance Support
Concurrent Session
Performance support is very different from training. In a world where many people are conditioned to think that learning should look like school, with teachers, students, and formal instruction, it can be difficult to get the organization and its workers to adjust to a performance support approach.
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