Discussion Sessions
The Performance Support Symposium offers 45+ sessions, all laser-focused on helping you explore the strategies, technologies, and practices for enhancing your training efforts by putting information in the workflow, when and where it is needed. Learn from the experience of colleagues and industry leaders who are successfully improving individual performance within their organizations.
Featured Session
The Future of Performance Support: A Conversation with Allison Cerra
Allison Cerra, Technology and Marketing Expert
The renewed interest in performance support is powered by advancements in technology that enable workers to receive support in the context of work. As technology continues to advance at an ever-increasing rate, more opportunities to provide performance support will emerge. More…
The program is organized into five distinct tracks to give you a comprehensive look at the key areas you’ll need to address:
STRATEGY
Find the right methodologies and tools to build a business case for PS, demonstrate its success, and nurture its growth in your organization.
IMPLEMENTATION
Implement best practices that will make your next performance support project more efficient and effective.
GETTING STARTED
Explore the critical first steps that you can take to start building PS solutions and incorporating them into your organizational culture.
INTEGRATION
Learn how performance support fits into and enhances your existing organizational learning strategy.
SOLUTIONS
Learn about performance support technologies and the companies that can help you implement PS across your enterprise.
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Sessions in Block 8
Adopting an embedded performance support (EPS) strategy is unlike most other learning initiatives because it involves a paradigm shift from learning to performance. As such, the presence of change—potentially transformational change—becomes a significant restrainer when attempts are made to disrupt familiar methodologies. In other words, the problem is effectively positioning the solution.
Read MoreYou’ve heard about performance support and hopefully tried a small project or two. Or maybe you’re excited by the idea and want to accelerate its growth in your organization. Once you get to initial buy-in, either just within your team or with a small group of initial clients, what’s next?
Read More824 Performance Support Measurement and Governance
Concurrent Session
Your organization has been using performance support for some time. You’ve got resources and tools in place that are well received, and the buzz around what you’re doing seems overwhelmingly positive. It’s time to take your efforts to the next level. Anecdotal feedback is valuable, but most organizations need verifiable, data-driven analytics for major enterprise applications.
Read More825 Performance Support in Motion: Continuously Improving the Enterprise Solution
Concurrent Session
Panviva will take an in-depth look at the challenges enterprises face when it comes to evolving and improving their performance support solutions. They will explore how information, access, and architecture play a role in driving productivity. Organizations can no longer think about departmental solutions, but must focus on an enterprise-wide approach that breaks down the silos of information to improve overall performance. In addition, Panviva will share the top secrets to help performance support professionals excel at training, retaining, and sharing mission critical information.
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