Discussion Sessions
The Performance Support Symposium offers 45+ sessions, all laser-focused on helping you explore the strategies, technologies, and practices for enhancing your training efforts by putting information in the workflow, when and where it is needed. Learn from the experience of colleagues and industry leaders who are successfully improving individual performance within their organizations.
Featured Session
The Future of Performance Support: A Conversation with Allison Cerra
Allison Cerra, Technology and Marketing Expert
The renewed interest in performance support is powered by advancements in technology that enable workers to receive support in the context of work. As technology continues to advance at an ever-increasing rate, more opportunities to provide performance support will emerge. More…
The program is organized into five distinct tracks to give you a comprehensive look at the key areas you’ll need to address:
STRATEGY
Find the right methodologies and tools to build a business case for PS, demonstrate its success, and nurture its growth in your organization.
IMPLEMENTATION
Implement best practices that will make your next performance support project more efficient and effective.
GETTING STARTED
Explore the critical first steps that you can take to start building PS solutions and incorporating them into your organizational culture.
INTEGRATION
Learn how performance support fits into and enhances your existing organizational learning strategy.
SOLUTIONS
Learn about performance support technologies and the companies that can help you implement PS across your enterprise.
Learn from Organizations Like These…
Filter By:
Sessions in Block 3
At first blush, the mobile platform seems like an ideal performance support delivery approach. First, there is an audience in need of training reinforcement as they return to the workplace after instructor-led and eLearning formal training. Secondly, nearly everyone has a mobile device in their possession—even on the job—these days, whether it is their personal device or supplied by the enterprise. The good news is that it truly is an ideal performance support opportunity. Learners need useful content on the job and at the time of need. The bad news is that there are a myriad of ways to do it wrong or ineffectively.
Read More322 Ensuring Performance at The Hartford Through Blended Learning and Performance Support
Concurrent Session
Front line insurance sales and customer service representatives typically have only a cursory knowledge of the back end claims systems and workflows. But today‘s business insurance customers are asking increasingly difficult questions and demanding clear competitive differentiation. How does a large, dispersed organization such as The Hartford provide claims systems and process support to non-claims personnel?
Read More323 The Acquisition Learning Model: Our New Performance Support Learning Strategy
Concurrent Session
Defense Acquisition University’s (DAU) mission and vision require more than just training. Its mission requires it to provide the award-winning certification training that DAU is known for. For these professionals to be truly successful, however, its mission also requires it to serve them well beyond their last certification class with learning assets such as knowledge sharing and mission assistance. DAU’s vision is to continue to be successful in the future by improving all three domains of its new acquisition learning model, and integrating those domains to create the best possible learning environment, combining and focusing all activities on individual and organizational performance.
Read More324 Performance Support: It’s All About the Bottom Line
Concurrent Session
Employee errors are no joke! Simple mistakes can affect customer satisfaction while refunds or returns affect the bottom line. While changing human behavior to reduce common mistakes in the work process is the ideal, sometimes you simply can’t. When faced with this challenge, Deluxe Corp. looked to performance support for an answer.
Read MoreOur ultimate goal is for everyone to be an expert. How can we lose? Guide it with an effective strategy. Execute it on a solid platform.
Read More