101 The AI Ladder: Preparing for the Not-So-Distant Future of Learning Technology

8:15 AM - 9:30 AM Wednesday, December 2

Artificial intelligence is already transforming the way work is done. Terms such as deep learning and neural networks are becoming standard within business intelligence and information technology teams. Yes, some jobs are disappearing due to automation. But more often, roles are changing to focus less on repetitive tasks and more on human functions— things we can do that machines cannot. As work rapidly evolves, L&D must also rethink its role within the organization and how it can leverage AI to improve its own practices and bring renewed value to the business.

In this session, we'll explore the potential for AI-enabled technology within workplace learning and discuss the role L&D professionals must play to deliver clear business value. You'll learn about the range of AI capabilities and their application to L&D strategies including personalization, performance support, and advanced analytics. You'll be introduced to the AI Ladder, a framework that explains the foundation for an AI-enabled organization, and walk away with tactical steps for building the information architecture necessary to gain value from AI. Finally, we'll explore important considerations such as privacy, transparency, and governance with regard to AI strategy. You'll leave this session ready to have an informed, outcome-focused AI conversation with your peers and stakeholders.

In this session, you will learn:

  • How AI is fundamentally changing the nature of work
  • How AI can be leveraged to solve a range of workplace learning problems
  • How to establish the information architecture necessary to execute an AI strategy
  • How to begin an informed AI conversation with your peers and stakeholders

JD Dillon

Chief Learning Architect

Axonify

JD Dillon is an expert on frontline enablement, as well as one of the most prolific authors and speakers in the workplace learning community. For 20 years, JD has worked in operations and talent development with some of the world's most dynamic organizations, including Disney and Kaplan. He is now chief learning architect with Axonify, where he builds technology, content, and services that enable frontline employees around the world to do their best work every day. JD is also the founder of LearnGeek, a workplace learning insights and advisory firm.

Becca Wilson

Senior Product Manager, Training & Certification

Amazon Web Services (AWS)

Becca Wilson is a New York City-based product manager, designer, and facilitator with experience creating innovative and engaging education products for companies and individuals. She has more than 10 years of experience in instructional design, training delivery, and developing blended learning strategies for Fortune 500 organizations. Becca currently works at Amazon Web Services (AWS) on initiatives designed to close the global cloud skills gap at scale. Previously, she worked at IBM where she focused on addressing the scarcity of artificial intelligence skills in the marketplace. Becca was also an education product manager and learning experience architect at General Assembly, supporting the ongoing discovery and development of scalable learning products in UX and product management.

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