Working with and not against memory is critical, because memory has attributes and constraints that impact how and whether we can learn. Too much content contains (fixable) issues that make it more difficult to learn, remember, and apply. This is a huge problem when creating instruction, performance support, or informational content. Learning, information design, usability, and other research provides direction and approaches to take that will help us work with memory and not against it.

In this session, we'll explore the impact of memory when designing workplace learning content. You'll gain clear and actionable tactics to employ in your designs; such as where and how to reduce needless mental effort, make content clearer and easier to understand, and better support remembering and use.