Enterprise social tools are fast becoming commonplace in organizations today. From chat platforms like Slack and Teams to ESNs such as Yammer and Workplace, social technology is no longer an outlier but can often be one of many ways to connect, share, and collaborate across the business. How social technology helps support workers seems quite obvious and simple, but simple doesn't mean easy.

In this session we will explore why social is the best form of performance support due to its ability to carry timely content, in context with emotional appeal. We will discuss how you can increase its use in your organization to not only extend L&D's reach, but to improve L&D's offerings. Finally, you will learn a principle-based strategy for the adoption of these technologies as a key solution for workflow support.