As the pace of technology and communications has increased, traditional approaches to learning and development are insufficient to help employees keep up with both their domain expertise and their skills. Community approaches are increasingly used to supplement or replace more traditional training approaches, allowing individuals to access expertise in real time and on demand. 

In this session, Hillary Boucher will provide an overview of online communities and how they are intersecting and overlapping with L&D efforts, using examples and case studies from The Community Roundtable and its clients. She will cover how communities address learning needs and how to structure communities to be successful, based on her work with hundreds of organizations.