The process of getting newly hired salespeople trained and actively selling products is a key concern for most businesses. Organizations typically throw new hires into a classroom for a week or two, and then send them on their way with a couple of three-ring binders with little or no follow-up. Grainger was seeking faster and more innovative ways to make our new hires successful while recognizing that people learn better over time.

In this case-study session you will explore how Grainger’s L&D team redesigned the onboarding process around each seller’s smartphone, tablet, or laptop as their primary access point to their training. You’ll discover how this restructured approach uses a combination of learning modules, live and virtual classroom experiences, interactive forums, and game mechanics to make the new-hire learning experience more continuous, inclusive, and engaging. You will learn how we overcame the challenges of packaging and delivering varied formal-learning experiences and informal-learning interactions, both online and via mobile app, in a highly secure IT environment.

In this session, you will learn:

• The importance of mobile and online access to all on-boarding tasks
• How to integrate with other internal systems like single sign-on, Cisco Webex, and an LMS
• How to use a blended-learning environment with interactive forums, gamification, and ride-along surveys
• The importance of a highly-customized interface from the application’s launch icon to a fully customized user experience

Audience:

Novice designers, developers, project managers, managers, and directors.

Technology discussed in this session:

Microsoft Office Professional, Epic Learning’s GoMo authoring tool, Adobe Acrobat Professional, Articulate Storyline, and Cisco Webex—all delivered and accessible via OnPoint Digital’s CellCast Solution mobile-learning platform on Apple iOS devices.