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Assisting Transitioning Vets: A Mobile Performance-support Case Study

304 Assisting Transitioning Vets: A Mobile Performance-support Case Study

4:00 PM - 5:00 PM Tuesday, June 24

Performance Support

Seabreeze 2

Every year, thousands of America’s service members separate from the military to start a new chapter in life as civilians. The re-entry into civilian life can be a difficult phase that results in unfamiliar challenges. The increased number of separations from the military strains the current infrastructure, resources, and techniques to prepare for post-military life.

In this case-study session, you will learn how DoD’s Advanced Distributed Learning group used mobile performance support and knowledge management to enhance performance for veterans going through the transition process. You will discover how we used an app to re-engage users, build confidence through actions and visualization of success, and focus immediacy and relevance of task on future life success. You will develop an understanding of use cases for mobile learning in a performance-support capacity and how to address mobile-learning challenges. You’ll get a demonstration of the prototype app that leverages the Experience API (xAPI) to capture user activity.

In this session, you will learn:

  • About an example of re-imagined mobile learning through performance support
  • How to use the xAPI to capture learning events
  • How to engage and motivate users to success through mobile
  • How to accommodate the limitations of mobile that are really opportunities for focus

Novice and intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Experience API (xAPI), learning record stores, and apps.

Chad Udell

Managing Partner, Strategy and New Product Development


Chad Udell is the award-winning managing partner, strategy and new product development, at Float. He has worked with Fortune 500 companies and government agencies to create experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success. His newest book, Shock of the New, co-authored with Gary Woodill, was released April of 2019.

Marcus Birtwhistle

Mobile Learning Consultant

DoD Advanced Distributed Learning

Marcus Birtwhistle serves as a specialist and advisor on mobile technology and mobile learning for ADL’s Mobile Learning Team. He provides a Certified Knowledge Manager background by way of the CASCOM Knowledge Management Office, where he focused on integrating people, processes, and technology through mobile technology utilization and social media. He has a particular interest in strategic alignment of organizational and systems infrastructure components to foster a mobile technology and enables mobile learning, mobile and distributed workforce, and performance support in the military and government. He also applies his interest in process improvement to promoting effective mobile development, user interface (UI), and user experience (UX) principles to mobile learning implementations.

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