Susan Fisher is a lead instructional designer and learning consultant at Innovative Learning Group. She has over 30 years’ experience designing and developing workplace learning and performance solutions, including instructor-led training, eLearning, mobile learning, reference, and performance support. She is also skilled in information architecture and learning portal design. Susan is a senior member of the Society for Technical Communication (STC) and a member of the International Society for Performance Improvement (ISPI). She is also an STC certified professional technical communicator, expert level. She holds bachelor’s and master’s degrees in fine arts from the University of Michigan.