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Pat Baker
Associate Manager Claims—Knowledge Management
Allstate
Pat Baker is the associate manager of claims—knowledge management for Allstate. For the past eight years, Pat has led various training and knowledge management teams within the company. She now runs the claims knowledge management team, which maintains the Inkling knowledge management system, known internally as the Knowledge Library. Pat holds a bachelor’s of science degree in business administration and is president of the Allstate African-American Working Network.
Presenting
109 | Say Goodbye to Content Mayhem: Lessons Learned by Allstate