Carlos da Cruz Alves is a course production manager at Royal Roads University. He is responsible for leading the efficient management and operations of course production and course technical support for all credit courses delivered through the LMS. Carlos has co-developed more than 1,000 online courses. He is finishing a master of arts in learning and technology and is an ITIL Foundation Certified Professional. Carlos has also studied digital audio workstations at Full Sail University, electronics and systems engineering at the Federal University of Rio de Janeiro, and computer systems technology at Camosun College. He speaks English, Portuguese, and Spanish.