Sharing What Works

March 22 – 24, 2017 Orlando, FL

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Phuong La

Instructional Design Manager

Sears Holdings

Phuong La is a learning solutions architect and instructional design manager at Sears Holdings Corporation. She leads a team of talented instructional designers in transforming and innovating learning across national and global call centers. Phuong has worked in learning and development across different industries including finance, retail, travel, mental health, and higher education.