Carrie Ann Desnoyers is a freelance instructional designer and eLearning developer. She has experience developing online courses for institutes of higher learning, and experience designing and developing both online and in-person training courses. Carrie Ann holds a BA in English with a focus in creative writing from the University of Wisconsin–Madison, and an MS in administrative leadership (instructional design) from the University of Wisconsin–Milwaukee. Her graduate studies focused on adult education and using technology with adult learners. Carrie Ann has published two scholarly articles, one in the Handbook of Research on Collaborative Learning Using Concept Mapping, and one in Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge.