Caroline Freeman is the head of learning design for Brightwave. Caroline had more than 20 years’ experience in interactive media and broadcast TV before moving into eLearning, and is now responsible for ensuring the quality and creativity of Brightwave’s learning design team. At Brightwave she has worked as both project manager and senior designer for a broad range of public sector and private accounts. Her approach to solutions design is to use her experience in the games industry and TV to create effective, creative learning courses/campaigns that incorporate learning portals, CMSs, and social media.