703 Onboarding for the Modern Global Learner
2:30 PM - 3:30 PM Wednesday, March 28
Instructional Design
Salon 5
At Catalina Marketing, new employee onboarding consisted of disparate programs across functions and countries. In some parts of the company, no structured onboarding existed at all. When updating this program, their goals were to provide a consistent experience across the globe; break down silos across different areas of the organization; create an environment for early employee engagement; and socialize Catalina’s culture, values, and behaviors globally. So how did they do it?
In this case study session, you’ll learn how to package eLearning, videos, an online onboarding management system, and feedback mechanisms to execute a global onboarding program. You’ll find out how Catalina, with a small team and minimal budget, designed the new-hire onboarding program to meet the expectations of a youthful global audience. You’ll explore the adjustments they made to the program over time based on feedback, what they considered their big wins, and the tough lessons they learned throughout execution.
In this session, you will learn:
- How to personalize the onboarding experience for every employee
- Ways to engage with employees through highly interactive online learning
- How to influence leadership to take accountability and ownership of the onboarding process
- Ways to maximize existing tools to break down silos in a global organization
Audience:
Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Workday Onboarding, Cornerstone LMS, Articulate Storyline, GoAnimate, Wufoo, and translation services.
Erika Hebert
Director, Learning & Development
PODS
Erika Hebert has been working with learners for 20+ years to provide development focused on operations, service, sales, and leadership. She provides engaging, innovative learning opportunities through a blended approach of eLearning, live facilitation, and on-the-job training. In 2018, she spoke at the Learning Solutions Conference & Expo. In 2017, she accepted the Skillsoft Innovation Award in the Small/Medium Business category for delivering outstanding business results using learning and talent solutions. In 2020, Erika earned the SHRM Certified Professional designation, which recognizes experts in the HR field.