305 Adopting the Performance Support Mindset
2:30 PM - 3:30 PM Tuesday, March 27
The time was right for The Predictive Index to adopt a performance support mindset. The only problem was, they hadn’t done it before! In spite of the challenges posed by an agile software environment, over 20 languages, and no hint of which tool set to choose, performance support is now alive and well and growing in its adoption around the globe throughout the PI Network. So how did they accomplish this?
In this case study session, you will learn some practical “how-to” advice on adopting a performance support mindset from a small team of two who started from scratch. You’ll gain some insights into not only what worked but what didn’t work, so you can avoid making the same mistakes. You’ll learn about their processes and tools and find out how they implemented performance support in a company that had never even heard of it before.
In this session, you will learn:
- What business challenges performance support can help solve
- What considerations might impact a performance support adoption
- How to implement performance support in your organization
- How to integrate a variety of high-performing tools into your workflow
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Pendo, Salesforce, and Drupal.
Experience Design and Strategy Director
Roberta Dombrowski is a passionate product experience leader with a focus on building products and experiences for the way people learn and work. Over the years, she’s been fortunate to build experiences for communities of learners, educators, managers, and employees. She is currently the experience design and strategy director at Year Up and is an adjunct professor at Boise State University.