104 Maximizing Your Social Learning Community with an SME Contribution Platform
10:45 AM - 11:45 AM Tuesday, March 26
Management and Strategy
Today’s L&D teams are democratizing learning through social learning platforms: the “un-LMSs.” Yet, you still need to drive formal learning agendas for the organization. The paradox becomes how to both push and pull learning. Capital One’s Tech College team set a goal to drive an organizational learning agenda by tapping into the “maker” energy of Tech College learners. To achieve this, they implemented a social learning platform that gave any learner the ability to contribute content. While they saw learners endorse and create content, the system didn’t offer a way to align creators with Tech College’s learning agenda. To remedy this, the team built an app to connect experts to Tech College content creation, teaching, mentoring, and speaking opportunities.
In this case study session, find out how Capital One’s Tech College team tapped into the social learning community to design, deliver, and scale learning experiences aligned with their strategic goals by building an SME contribution platform. You’ll gain insights on the value of moving from a social learning culture to a social contributor network that helps further organizational learning goals. You’ll explore how an SME contribution platform can help you take advantage of the expertise and energy in your social learning communities through the power of the “ask,” and how it can be a nice complement to the main social learning platform.
In this session, you will learn:
- About the benefits of a social SME contributor network
- Which core platform features you need to enable a social SME contributor network
- About limitations that might exist in social learning platforms to connect SMEs to contribution opportunities
- What synergies and friction can exist between integrating a social learning and SME contribution platform
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Social learning platforms and a custom-built SME contribution platform
Senior Learning Manager
Kimberley Parsons is a lead learning strategist at Capital One with a passion for helping leaders and teams unleash their greatness through learning, coaching, and facilitating. In over 10 years as an IT professional (doing everything from delivering code to leading people) and eight years of coaching and training, she has sharpened her talents in leadership and team development, change leadership, strategy execution, learning and development, and coaching. Kimberley obtained her leadership coach certification from Georgetown University. She holds an MS in information systems from Virginia Commonwealth University and a BBA in computer information systems from Georgia Southern University.