606 Panel Discussion: The Expanding Landscape of Performance Support
1:00 PM - 2:00 PM Wednesday, March 28
The demands of the modern organization require you to look for more efficient ways to help people build their skills. Because of this, organizations are looking beyond traditional classes and courses that take time away from the job, and they’re also focusing on performance support: providing help directly in the flow of people’s work. These just-in-time options include more than just the job aids you’ve used in the past. Resources such as social technology, EPSS, video, and augmented reality offer new ways to provide employees with instant access to the answers they need.
In this panel discussion, experts will share their insights on the changing nature of work and learning, and on how performance support technologies are striving to meet the challenges of the modern, agile workforce. Join this session to learn more about the tools and strategies being employed, how to shift to a support-centric ecosystem, and the now and next of performance support technologies.
In this session, you will learn:
- About the technologies that exist in the expanding performance support landscape
- About the organizational strategies being employed to launch, sustain, and succeed with performance support
- About the implications of a BYOD approach to performance support
- About the future of performance support in the work-learning ecosystem
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Electronic performance support systems (EPSS), augmented reality, and video.
Mark Britz (Host)
Sr. Manager, Programming
The eLearning Guild
Mark is the senior manager of programming for The eLearning Guild. Prior to joining he worked over 15 years designing and managing learning solutions with organizations such as Smartforce, Pearson Digital Learning, the SUNY Research Foundation, Aspen Dental Management, and Systems Made Simple. His regional consultancy, ThruWork, helps businesses achieve the benefits of becoming more connected and collaborative. Mark regularly presents and writes on his The Simple Shift blog about the use of social media for learning, collaborative networks, and organizational design.
Saint Vincent Hospital
Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.
Lead Training Manager
Saif Altalib is a lead training manager for AT&T University. Saif holds a master’s degree in instructional technology and is currently pursuing his MBA from the University of Georgia. Saif won an Atlanta ATD Award for best software learning program in 2010, and he has been focused on designing innovative performance support solutions for more than a decade.
Hal Christensen, President at QuickCompetence, has been providing organizations with strategic guidance and solutions to improve employee performance for three decades. An early pioneer of the performance support movement, he has successfully introduced performance support solutions into many organizations in the financial, healthcare, telecommunications, and energy industries. Hal chairs the ATD NY Performance Support SIG and also teaches an online course, Creating Effective Performance Support Solutions.